Coordinator, Academy Operations - The JUNO Awards

Coordinator, Academy Operations

POSITION TYPE: Contract
LOCATION: Toronto, ON
START DATE: October 10, 2023 or sooner
END DATE: April 26, 2024
REPORTS TO: Senior Manager, Academy Operations

THE ORGANIZATION

The Canadian Academy of Recording Arts and Sciences/L’académie canadienne des arts et des sciences de l’enregistrement (CARAS) was formed in 1975 as an umbrella not-for-profit organization to oversee The JUNO Awards – Canada’s Music Awards, the Canadian Music Hall of Fame, and MusiCounts, Canada’s music education charity.

CARAS was created to preserve and enhance the Canadian music industry and to contribute towards higher artistic and industry standards. CARAS’ mandate is comprised of four key pillars: Educate through our music education charity MusiCounts’ programs and initiatives, Develop emerging artists through mentorship and development programs, Celebrate Canadian artists through The JUNO Awards and other year-round initiatives, and Honour music industry icons through the Canadian Music Hall of Fame.

THE POSITION

The Coordinator, Academy Operations will support the Academy Operations team in all areas including Nominating and Voting, Ticketing, Industry Relations, Sales Tracking/Reporting, Customer Service and Administration. The Coordinator will help oversee the eligibility, submission and adjudication process for all 46 JUNO Award categories, assist in the organization and execution of the JUNO Week ticketing, and manage the Academy Delegate program. The Coordinator will work behind the scenes on some of the most important elements that lead to a successful JUNO Awards including the journey from an artist submitting their work to then becoming a JUNO Award winner and helping to create a positive nominee experience. This is an exciting opportunity for a highly detailed, enthusiastic, and dedicated individual who has a desire to learn and a keen interest in the Canadian music industry and live event ticketing. 

RESPONSIBILITIES

Nominating & Voting

  • Work collectively to verify JUNO submissions – ensuring they meet the eligibility criteria, following up with submitters who are missing information or are ineligible
  • Lead the overall administration of select award categories including sending out submission lists, relaying information to category Music Advisory Chairs, coordinating meetings and follow-up
  • Prepare for the opening of voting including reviewing the voting site, ensuring all components of the profiles are functioning and information is correct
  • Support in the production of assets and reports for the JUNO Nominee Announcement
  • Support all processes related to the Music Advisory Committees and Judges
  • Assist in updating the online submission site

JUNO Week Ticketing

  • Assist and work closely with JUNO nominees, record labels, and management teams to administer/fulfill all ticketing needs
  • Assist with ticket operations for all of the JUNO-related events
  • Be onsite for select JUNO Week events to manage check-in and/or troubleshoot any ticketing issues
  • Assist with seating arrangements for over 3000 industry professionals for multiple JUNO Week events
  • Assist with ticket donation requests
  • Provide customer service for general inquiries 

Other

  • Provide administrative support for the Academy Delegate program, Allan Slaight JUNO Master Class and overall JUNO Week
    • Answering emails and phone calls, processing applications  and providing customer service
  • Assist with the execution of the 2023 Allan Slaight JUNO Master Class mentorship week
  • Support the process of administering and awarding the travel grants for JUNO nominees through the Radio Starmaker Travel grant program
  • Provide general administrative support to the department

CANDIDATE QUALIFICATIONS

  • A recent graduate from a music business program or 1-2 years of relevant experience
  • Advanced Google Suite skills in applications including Gmail, Docs and Sheets as well as MS Office including Word and Excel
  • Experience with and knowledge of the Canadian music industry is a major asset
  • French as a second language is an asset
  • Proven ability to manage multiple tasks simultaneously, prioritize tasks and meet strict deadlines

CANDIDATE CHARACTERISTICS

  • An individual who is motivated, has a strong willingness to learn and thrives in a team environment
  • Can demonstrate a high degree of professionalism and discretion
  • Can communicate effectively both orally and in writing to internal and external stakeholders
  • Ability to problem solve, develop creative solutions and has an eye for detail
  • Passion for Canadian music and culture

BENEFITS OF WORKING AT CARAS

  • Flexible working location/Hybrid model
  • Paid December holiday break

PLEASE EMAIL A PDF COPY OF YOUR RESUME AND COVER LETTER TO: 

Norine Shen – [email protected]

SUBJECT LINE: CARAS – Coordinator, Academy Operations

Deadline for resume submission – September 15, 2023

We want to thank all applicants for their interest, however, only those selected for interviews will be contacted.

The Canadian Academy of Recording Arts and Sciences embraces the diversity of all people, including those with disabilities, and aims to maintain an inclusive and equitable workplace where employees feel valued, respected, and supported. We encourage individuals who identify as Indigenous, Black, a person of colour, as having a disability and/or as a member of the 2SLGBTQ+ communities to apply.  If you require an accommodation at any time during the recruitment process, we would be happy to work with you to meet your needs.